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1. How is Sewer Residential determined?

The Sewer Residential (SR) charge on your City of Laramie utility bill is based on the winter quarter's average water consumption. The winter quarter's average includes January, February, and March's meter readings (the winter quarter is used as the average for this fee calculation to ensure that summer watering is not a factor when determining sewer residential). The SR charge is fixed for a 1-year term beginning with September's billing. Once all the figures are determined the average is then multiplied by the current residential sewer fee (as an exception, any location that has a winter average of zero defaults to 3 units). 

Anyone wishing to dispute their updated Sewer Residential charge can do so by filling out a Sewer Residential Request for Re-Evaluation form, or by visiting the Utility Billing Office at 406 Ivinson Avenue. 

2. Why is my bill different than my neighbor's bill?

There are many factors that can vary between billing accounts. 

1. Water and sewer base fees are determined by the size of meter servicing the location; most single unit residences have either a 3/4" or 1" meter.
2. The number of kitchen units at a residential location influences how solid waste charges are billed. You will be billed for one set of solid waste charges (collection, disposal, recycling) per kitchen unit. 
3. Consumption patterns vary greatly from household to household. Water consumption for a single adult will be significantly different than water consumption for a family of five. For residential water accounts, sewer consumption (sewer residential) is based on actual water usage at that location during the winter quarter. See our Sewer Residential (SR) Fact Sheet for further information.

3. My City of Laramie utility bill is high. What do I do?

If you receive a City of Laramie utility bill that seems higher than normal please refer to the following guidelines prior to contacting the City of Laramie Utility Billing Department: 

1. The water consumption portion of your bill is for the previous month; i.e. September's bill charges you for August's water consumption. Most locations see an increase in their overall water consumption during warmer months due to landscaping, watering, gardening, and other outdoor activities. 
2. Rate changes generally take effect in January. For residential accounts, sewer residential is updated every September to reflect the winter quarter average for that location. Please reference the City of Laramie Municipal Services Rate Sheet for further information. 
3. The total amount due might include previous outstanding balances which might have gone unpaid.
4. Remember that single unit residential accounts bill water consumption at a tiered rate; the cost per unit increases as water consumption increases. Please reference the City of Laramie Municipal Services Rate Sheet for further information. 

If the above mentioned guidelines do not answer your questions or concerns, please contact the City of Laramie Utility Billing Department to assess your individual account situation. 

4. I just sold a home, how do I disconnect my municipal services?

In order to terminate your City of Laramie municipal services account, a Disconnect Form must be completed and returned to the Utility Billing Department (Please email the completed form here). You may also call (307) 721-5222 or (307) 721-5324 to verbally terminate services, or visit City Hall, 406 Ivinson Avenue (Window Hours: 10:00 am - 2:00 pm) to manually fill out the Disconnect Form. 

• In order to get an accurate final meter read on the final date of responsibility, please notify the City of Laramie at least two days prior to your scheduled closing date. 
• For additional details see our Buying or Selling Checklist. 

5. I want my tenants to put the utility account in their name. How do I/they do this?

Per our Notice for Rules Concerning Billing Records Owner, tenants are not allowed to setup municipal services in their name at residential locations. Property owners may elect to have their tenant(s) receive a duplicate copy of the bill each month by filling out our Third-Party Notification Form and returning it to the Utility Billing Department (Please email the completed form here). Agreements between owners and tenants constitute a civil agreement of which the City of Laramie is not a part. Ultimately, property owners are responsible for balances due. 

6. How do I obtain information regarding my utility account?

• Phone Numbers: (307) 721-5222 or (307) 721-5324
• Email: municipalservicesbilling@cityoflaramie.org 
• In Person:
  City Hall (Monday - Friday, 10:00 am - 2:00 pm)
  406 E Ivinson
  Laramie, WY 82070
• Online Account Access:
  www.cityoflaramie.org/c2g
  Register your account and gain access to billing, consumption, and payment history, as well as easily make payments.

7. How do I contact the Utility Billing office?

• Phone Numbers: (307) 721-5222 or (307) 721-5324
• Mailing Address:
  City of Laramie
  P.O. Box C
  Laramie, WY 82073
• Location:
  406 E. Ivinson Ave.
  Laramie, WY 82070
• Email

8. I just purchased a house, how do I get municipal services billing into my name?

In order to switch the City of Laramie utility/municipal services into your name you will need to fill out a Connection Request Application Form (Connect Form) and return it to the Utility Billing Department (Please email the completed form here). Connect forms can also be obtained at the City of Laramie at City Hall 406 Ivinson Avenue. 

• Per our Notice for Rules Concerning Billing Records Owner, tenants are not allowed to setup municipal services in their name at residential locations. Property owners may elect to have their tenant(s) receive a duplicate copy of the bill each month by filling out our Third-Party Notification Form and returning it to the Utility Billing Department (Please email the completed form here). Agreements between owners and tenants constitute a civil agreement of which the City of Laramie is not a part. Ultimately, property owners are responsible for balances due. 
• For additional details see our Buying of Selling Checklist.