News Flash

City News Flash

Posted on: March 13, 2020

Customer Service Changes Related to COVID-19

customer-service

Laramie, Wyoming – In an effort to keep municipal staff as healthy as possible and to provide the vital services our community requires, the City of Laramie will be making the following changes to customer service operations effective Friday, March 13, 2020 at 3:00 p.m. and will remain in effect until further notice.


Wherever possible, customer service will be provided remotely. Public facilities will be closed to walk-up customer traffic. Visible signage will be posted at all entrances to instruct customers as to the options for accessing City services remotely (telephone, internet, email, video, drop-box, etc.). Please visit https://www.cityoflaramie.org/directory.aspx for a full staff directory.


Where it is not possible to serve customers remotely, staff will continue to utilize enhanced disinfection protocols, practice social distancing, and any other measures recommended by the WY Department of Health and the CDC.


Professional development training and travel for City staff will be suspended for four weeks through April 10th, unless it is deemed necessary to preserve operational continuity. 


The Laramie Recreation Center and the Ice & Event Center will be closing to the public on March 16th, at noon due to recent guidance from Governor Gordon and the Centers for Disease Control with regards to the COVID-19 pandemic. We will be suspending/cancelling/rescheduling events and activities and will be notifying participants.  Patrons who wish to pick up items stored in lockers may call (307) 721-5253 or (307) 721-3572 to make an appointment. This closure will remain in effect through April 3rd. Updates will be provided on Thursdays so we that we can adapt to this fluid situation.


For more information please contact the City Manager’s Office at 307.721.5226.


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